by Andrew Bass  |  Articles

[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]   I’ve been mightily impressed by the way UK supermarkets have adapted to the operational challenges of COVID-19. Maybe I shouldn’t have been surprised: we Read More

by Andrew Bass  |  Articles

[et_pb_section][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Talking with leaders at my online breakfast roundtables about the current virus situation, I’ve suggested that there are three phases they can use to think through their response. I call them Stabilise, Sustain and Shape. Clients I’ve shared this with have found Read More

by Andrew Bass  |  Articles

Final newsletter roundup of the year Five years ago, many businesses had strategies with names like “Vision 2020”. Well, 2020 is nearly here! As important as strategy is, of course, it’s human commitment (‘buy-in’, ‘engagement’, ‘accountability’, ‘ownership’) that determines whether Read More

by Andrew Bass  |  Articles

Helping Midlands Shared Services Forum understand members’ wants and needs It seems ages ago now, but just before heading for a boat in Norfolk in late July, I ran an event for the Midlands Shared Services Forum before their summer social Read More

The laser printer was whirring when the new saleswoman walked into Dave’s office. Dave was the mentor she’d been assigned when she joined the company, a multinational engineering conglomerate. He was their top sales producer. A real living legend. “You’re Read More