A lot of effort goes into explaining strategy to shareholders and industry watchers, but that’s only one of at least three audiences who need to hear about it. Another of the three stories you must tell is that to your talent Read More

‘Feedback’ is much misunderstood, yet it is crucial for learning and performance, for both individuals and organizations as a whole. Andrew explains why obtaining feedback is so important, and how to go about getting it. He covers: Why feedback only Read More

I’m not sure the original attribution of the following visual – I think Jack Welch talked about the principle in a video I saw once. I’d welcome a note telling me the original source. I include it anyway because it Read More

Why won’t people just do what they are told?! Even more baffling, why do they agree to things and then not follow through? Andrew addresses the problem of behaviour not changing when your strategies, goals or policies change. He explains that Read More

Andrew explains that leaders’ efforts to drive change often end up creating unnecessary resistance.  Instead, he suggests that listeners who are meeting resistance stop, take some time to observe and make small tests, and then once they find a way Read More