Insights and resources
The Blog Collection
by Andrew Bass | Blog, Client and Customer Experience
You’ve probably had the experience of changing cars and finding the indicator and windscreen wiper controls reversed, left-to-right. It takes a short while to get used to it, during which attempts to toot the horn lead to the wipers flapping Read More
by Andrew Bass | Blog, Leadership, Self-created Problems
I recently read the following comment, by the Head of Organizational Development for a very well known company, on a business news website. In order to be polite, I won’t name names. I think when you read it you are Read More
by Andrew Bass | Blog, Change-&-Persistence, Limiting Mindsets, Strategy
Successful strategy is not just about rigorous analysis or even business acumen. It’s often as much about what you can actually get people to go along with. For example, consider two pairs of companies: Kodak and Fujifilm, and Digital Equipment Read More
by Andrew Bass | Blog, Limiting Mindsets
The Platypus is a strange creature found in eastern Australia. Like a reptile, it lays eggs instead of giving birth to live young, but it is warm-blooded like a mammal. The bizarre appearance of this egg-laying, venomous, duck-billed, beaver-tailed, otter-footed Read More
by Andrew Bass | Blog, Managing Uncertainty, Strategy
“Those who don’t know history are destined to repeat it.” So said Edmund Burke (and, in an adapted form, George Santayana). The idea that knowing what happened before will tell you what will happen next time is, I suppose, the Read More