Insights and resources
The Blog Collection
by Andrew Bass | Aligning Behaviour with Strategy, Blog, Client and Customer Experience
In my April 2017 Newsletter, I said that the way we draw our maps betrays our priorities: Just as empires put their capitals in the centre of the map, businesses often put the company at the centre, rather than the customer Read More
by Andrew Bass | Blog, Getting Buy-in, Getting good information, Leadership
Mention ‘networking’ and most people think of it as a necessary evil for job hunting, or, if they are in professional services, for business development. Far fewer people think about internal networking, but as the business world accelerates, it’s more Read More
by Andrew Bass | Blog, Value Building
The photo below illustrates one of the most fundamental principles of value creation. Have a look: The owner has bought a ‘cat tree’. This would be splendid, but the cat prefers sitting on the cardboard box (clearly a follower of Read More
by Andrew Bass | Blog, Change, Change-&-Persistence
There is only one way to change someone else’s behaviour. It’s the same whether it’s a direct report, a customer, a boss, an audience or a team. How do you do it? You need to change your behaviour in relation Read More
by Andrew Bass | Blog, Change, Managing for Today while Managing for Tomorrow
In dealing with turbulent times, the first requirement is attitudinal: leaders and organizations need to remain goal-focused, determined and—crucially—they need to be flexible. That much is obvious and will be said by many. But, if people around you are defaulting Read More