The wisdom of crowds?

by Andrew Bass  |  Blog, From Strategy to Action

People talk about the wisdom of crowds – but it depends on the crowd! I was in Amsterdam last week for a meeting with colleagues about the role of design thinking in innovation. I returned to the UK via the Read More

Business ideas: superstition or science?

by Andrew Bass  |  Blog, Strategy

You know when someone comes up with a business idea and asks what you think of it? It’s a tricky moment, because your answer will necessarily be an opinion. Now, if a) you are an expert and b) the business Read More

Quickly improve your business by thinking like a customer…

by Andrew Bass  |  Blog, Client and Customer Experience, Leadership, Strategy

In this issue, I talk about how the best business-to-consumer companies have raised service expectations so much that if you are in B2B you may need to raise your game, and fast. The good news is that it can be Read More

Keeping the focus on outputs…

by Andrew Bass  |  Blog

In this issue of the Releasing Potential newsletter, I talk about a key issue for leaders who want to get better and faster results from resources they already have: the need to keep everyone’s attention focused on outputs, not on Read More

It’s already happening somewhere: Find and utilise what is working

by Andrew Bass  |  Blog, Limiting Mindsets, Self-created Problems

We know much more than we remember. And intriguingly, we often already know the answers to our most pressing problems. It’s just that we can’t find our way to them. Let me explain. I’ve not taken enough holiday photos. I Read More