Insights and resources
The Blog Collection
by Andrew Bass | Blog, Strategy, Value Building
Most leaders I meet say that they want these same things from their organizations: increased pace and urgency people taking ownership and accountability increased collaboration Sounds great, but in reality their are many things that make this difficult: slow hierarchical Read More
by Andrew Bass | Blog, Client and Customer Experience, Leadership
The most compelling reason for improving delegation in organizations is not to free up top management from overload, nor is it to allow employees to express their full potential (as crucial and real as these benefits both are). The most Read More
by Andrew Bass | Blog, From Strategy to Action, Leadership, Strategy
It’s so often the case that organizations and individuals know what to do, but for whatever reasons don’t actually do it. I’ve seen new CEOs who have arrived and quite reasonably done a strategic review, out of which came promising-sounding initiatives and much Read More
by Andrew Bass | Aligning Behaviour with Strategy, Blog, Client and Customer Experience, Culture
In the old days, Federal Express (now FedEx) made an arresting promise: “When it absolutely, positively has to be there overnight.” Now they operate globally rather than just in the US, they can’t always make it overnight, but they still Read More
When it comes to reviewing performance, there’s generally too much focus on mistakes. As one manager said to me: “Around here, praise amounts to the absence of criticism.” Here’s the fundamental flaw with that approach: if you want to improve Read More