Insights and resources
The Culture Collection
by Andrew Bass | Blog, Client and Customer Experience, Culture
In mid-May 2016, I was in Amsterdam with colleagues from around the world. It was shortly before the referendum on the UK’s membership of the European Union. Although we — like the pundits — were expecting a ‘Remain’ vote at Read More
by Andrew Bass | Blog, Culture, Leadership
In his classic book On the Psychology of Military Incompetence (recommended reading for anyone interested in high-stakes organizational cock-ups and leadership hubris) Norman Dixon discusses the difficulties of recruiting talented people to military careers in peace-time: “Needless to say, a perceived decline Read More
by Andrew Bass | Aligning Behaviour with Strategy, Blog, Client and Customer Experience, Culture
In the old days, Federal Express (now FedEx) made an arresting promise: “When it absolutely, positively has to be there overnight.” Now they operate globally rather than just in the US, they can’t always make it overnight, but they still Read More
… unless you are prepared to do something with the answer! The problem with asking for feedback – whether by survey, focus group or some other method – is that once you ask, you can’t un-ask (just like you can’t Read More
by Andrew Bass | Aligning Behaviour with Strategy, Blog, Change, Change-&-Persistence, Culture, From Strategy to Action, Newsletter
Andrew Bass’s Pragmatics Newsletter March 2014 Practical techniques and thought-provoking ideas Main article takes under 4 minutes to read. Subscribe at www.bassclusker.com/newsletter: https://staging.bassclusker.com//newsletter I’m seeing a number of very good businesses where leaders are frustrated with a lack of speed. Read More