Andrew Bass’s Pragmatics Newsletter March 2013 Practical techniques and thought-provoking ideas Main article takes under 4 minutes to read. Please pass this on to colleagues who you think will find it interesting.   Who Are You Listening To? The news Read More

Andrew discusses similarities and differences between coaching and mentoring and shares five ideas to use the next time you have the opportunity to develop an employee’s skills: Consider the trade-off between asking and telling Question people’s premises, rather than pointing Read More

‘Feedback’ is much misunderstood, yet it is crucial for learning and performance, for both individuals and organizations as a whole. Andrew explains why obtaining feedback is so important, and how to go about getting it. He covers: Why feedback only Read More

Two young fish are out for a swim. An older fish is coming upstream, and asks cheerily: “Morning kids – how’s the water?” One young fish turns to the other: “What the hell is water?” This post deals with simple Read More