There’s a wry piece of medical humour to the effect that “The operation was a success, but the patient died.” In the military, they say “No plan survives first contact with the enemy.” To explain that, they also use the Read More

Andrew Bass’s Pragmatics Newsletter Sept 2013 Practical techniques and thought-provoking ideas Main article takes under 4 minutes to read. Subscribe at www.bassclusker.com/newsletter In July, I offered a report jokily titled: ‘How to resist change and slow down execution in any Read More

Many managers, aided and abetted by the training community, act as if when you have a behaviour issue, all you need to do is name the issue and stick the word ‘training’ on the end. You will now have your Read More

Andrew Bass’s Pragmatics Newsletter July 2013 Practical techniques and thought-provoking ideas Main article takes under 4 minutes to read. Subscribe at www.bassclusker.com/newsletter: https://staging.bassclusker.com//newsletter Please pass this on to colleagues who you think will find it interesting: ‘sharing’ link in the Read More

If Friedrich Nietzsche hadn’t been a great philosopher, he would have made a pretty good consultant (I leave you to decide whether this was a missed opportunity…). Here’s an example of his perspicacity: “During the journey we commonly forget its Read More